I – PREPARING THE ORDER
Each order must include the following:
- The distributor or publisher’s name
- The customer’s account number
- The VAT number (if opening a new account)
- Full name and address
- Quantity required
- ISBN (compulsory), titles and authors (optional)
- The transport company name
II – RETURN POLICY
A sale is binding, except with a previous agreement. Each demand for a return authorization must have the following:
- The supplier’s name
- The customer account number
- Full name and address
- The reason for the return (standing order / promotion / damaged book)
- The number of the invoice (compulsory)
- Number of copies
- SBN (compulsory) titles and authors (optional)